FAQ

1. Do you sell internationally?

Yes, we do! We happily ship worldwide. Learn more about shipping policy.

2. What photographs should I send?
Usually, we only need three high-quality photos: one from the front of the pet, one from the side, and one from the back. If you only have a front image, that works as well. Learn more about photo guide.

3. How long will it take to my order?

As each Memorpaw pet work is handmade, the process takes time. Our current estimated turnaround time is 1-3 months for completion (refer to the product page for specific estimates), with an additional 2-4 weeks for shipping, depending on your location. We appreciate your understanding and patience.

4. If the photo can not upload, what should I do?

In this case, you can send the photos to service@memorpaw.com directly.

5. What are your sculptures made from?

Our Memorpaw are crafted from modeling clay and resin that hardens in the oven. They are non-toxic and safe.

6. How do we make sure you are happy with our pet work?

Throughout the production process, we’ll send you pictures and videos for review. If you have any concerns, we’ll discuss and make modifications to ensure your pet work closely resembles your pet. We pay attention to detail and strive to capture your pet’s unique qualities.
Please note that while we do our best to accurately depict your pet’s likeness, slight variations in color may occur due to differences in electronic device displays. Additionally, the texture of wool material and limitations of the needle felting technique may prevent a 100% exact match.

7. What if I need to return or cancel my order?

Please refer to Our Policies

8. How to change the order address?

Pleae send email to service@memorpaw.com before we ship.